A Refund Is My Right, Not a Favour.
It is surprising how difficult it can be to return a defective home appliance purchased from a well-known e-commerce platform.
I purchased a brand-new product, unpacked directly from its manufacturer-sealed box, expecting it to work perfectly. Unfortunately, the product turned out to be defective. Even the brand’s technician could not resolve the problem.
What should have been a straightforward return and refund has now become a frustrating experience, consuming my time, energy, and money.
I am determined to pursue this matter until I receive a complete refund, including the additional expenses I have incurred. No matter how far I have to go, I will not give up on what is rightfully mine.
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